Refund policy

Thank you for choosing Karess Collections! We strive to provide you with high-quality and exceptional customer service. Please review our Return/Exchange Policy below:

**1. Returns:**
- Due to hygiene reasons, we do not accept returns on unless the item received is damaged or defective.
- If you receive a damaged or defective item, please contact us within 3 days of receiving your order.
- To be eligible for a return, the item must be unused, unworn, and in its original packaging with all tags attached.
- We reserve the right to refuse returns that do not meet these criteria.

**2. Exchanges:**
- We do not offer exchanges. If you wish to exchange a size or style, we recommend placing a new order for the desired item.

**3. Return Process:**
- To initiate a return for a damaged or defective item, please contact our Customer Support team at info@karesskollections.com.
- We will provide you with instructions on how to return the item.
- Return shipping costs for damaged or defective items will be covered by Karess.

**4. Refunds:**
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to the original method of payment within 5-7 business days.

**5. Non-Returnable Items:**
- Final sale items, promotional items, and gift cards are non-returnable and non-refundable.

**6. Address Accuracy:**
- Please ensure your shipping address is accurate. We are not responsible for orders delivered to the wrong address due to incorrect information provided by the customer.

**7. Contact Us:**
- If you have any questions or concerns about our Return/No Exchange Policy, please contact our Customer Support team at info@karesskollections.com.

By placing an order with Karess Kollections, you acknowledge and agree to our Return/No Exchange Policy. We appreciate your understanding and cooperation. Thank you for choosing Karess !

Karess Kollections
www.karesskollections.com
2/3/2025